Privacy Policy

At Laura Flowers & Gift, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and outlets. By accessing or using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information when you interact with our website or visit our outlets:


Personal Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (e.g., card details, billing address)

Non-Personal Information

  • Browser type and version
  • IP address
  • Device information
  • Cookies and usage data

This data helps us provide you with a seamless shopping experience and ensures the security of our services.


How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing
    • To fulfill your flower and gift orders
    • To manage payments and refunds
    • To notify you of order status updates
  • Customer Support
    • To respond to your inquiries or complaints
    • To improve customer satisfaction
  • Marketing and Promotions
    • To send you newsletters, promotional emails, and special offers (only if you opt-in)
    • To personalize your experience on our website
  • Website Improvement
    • To analyze website traffic and user behavior
    • To enhance our website’s functionality and design
  • Legal Compliance
    • To comply with applicable laws and regulations
    • To prevent fraud or unauthorized activities

Sharing Your Information

We value your trust and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in fulfilling orders, processing payments, or delivering products.
  • Legal Requirements: If required by law or in response to legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:

  • Recognize you when you return to our website
  • Save your preferences for future visits
  • Analyze website traffic and improve functionality

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our website may not function properly without cookies.


Data Security

We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Regular monitoring and updates of our systems
  • Restricted access to sensitive data within our organization

Despite our efforts, no online platform can guarantee absolute security. By using our services, you acknowledge and accept this risk.


Your Rights

As a valued customer, you have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
  • Marketing Preferences: Opt-out of receiving promotional emails or newsletters at any time by following the unsubscribe link provided in our communications.

To exercise your rights, please contact us at support@lauraflowersandgift.com.


Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.


Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed about how we protect your information.


Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us:

  • Email: support@lauraflowersandgift.com
  • Phone: +971 56 110 0776
  • Address: Al Khaladiya W9 Abu Dhabi

Thank you for trusting Laura Flowers & Gift. We are committed to safeguarding your privacy and providing a secure shopping experience.