Returns and Replacements

Currently, we offer delivery services exclusively within Abu Dhabi. Our services cover the following key areas:

• 1. Eligibility for Returns:
  • Returns are accepted within 24 hours of delivery.
  • The product must be in its original condition and packaging to qualify for a return.
  • Perishable items like fresh flowers are generally non-returnable unless they were damaged or defective upon receipt.
• 2. Conditions for Replacement:
  • Replacements are offered for items delivered in a damaged or incorrect state.
  • Requests must be supported with clear images of the product shared with our customer support team.

Refunds

• 1. Circumstances for Refunds:
  • Full refunds are provided in cases where the product is damaged, defective, or not as described.
  • Refunds may not be issued for:
    • Incorrect delivery information provided by the sender.
    • Missed deliveries due to recipient absence.
    • Product quality issues caused by improper handling after delivery.
• 2. Process and Timeframe:
  • Approved refunds will be processed within 5–7 business days through the original payment method.
  • For quality checks, the product must be returned and inspected before approval.

Cancellations

• Orders can be canceled up to 12 hours before the scheduled delivery time.
• Orders already prepared or dispatched may not be eligible for cancellation. In such cases, you can opt for rescheduling.

How to Initiate Returns or Refunds

• Contact our customer support team at support@lauraflowersandgift.com
• Provide proof of purchase and images of the product for review.
• Our team will notify you of the next steps after evaluating your request.

Policy Updates

• This policy is subject to changes and updates. Please review our website regularly for the latest version.

For more information, feel free to contact us at support@lauraflowersandgift.com or call our customer care at +971 56 110 0776.