Welcome to Laura Flowers & Gift. These Terms and Conditions ("Terms") govern the use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Laura Flowers & Gift operates online and in physical stores located in Abu Dhabi, providing high-quality flower arrangements, gifts, and delivery services. Our services are intended for personal and commercial use. By placing an order, you confirm that you are of legal age and can form binding contracts under applicable law.

2. Use of Website

By using our website, you agree to:

• Use it only for lawful purposes.
• Not engage in activities that could harm or disrupt the website or its users.
• Not attempt to gain unauthorized access to our systems or network.

3. Account Registration and Security

• To make purchases, you may be asked to create an account. You are responsible for maintaining the confidentiality of your account details.
• You agree to notify us immediately of any unauthorized use of your account.

4. Product Information and Availability

We strive to ensure that product descriptions, images, and prices are accurate. However, there may be occasional errors or changes that affect product availability or pricing. We reserve the right to:

• Modify product availability at any time.
• Correct any errors in product descriptions, prices, or promotions.

5. Ordering and Payment

• Orders can be placed through our website or directly at our outlets.
• All payments must be made through our secure payment system.
• Prices are in AED (Arab Emirate Dirham) and include VAT unless stated otherwise.

6. Delivery Policy

• We provide same-day delivery within Abu Dhabi, subject to order time constraints and product availability.
• Delivery charges are applied based on the location and the total value of the order.
• We are not responsible for delays caused by external factors such as weather, recipient unavailability, or incorrect delivery information provided.

7. Returns and Refunds

Please refer to our Return and Refund Policy for details regarding return eligibility, the procedure, and conditions for receiving a refund or replacement. Refunds are processed based on the assessment of the product and can take 3–7 business days depending on the payment method.

8. Cancellations

• You may cancel your order within 12 hours of placing it, provided that it has not been dispatched.
• Cancellations are subject to a processing fee, and any refunds will be issued through the original payment method.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Laura Flowers & Gift and is protected by copyright laws. You may not use, reproduce, or distribute this content without express permission.

10. Limitation of Liability

• We make every effort to provide accurate information, but we do not guarantee that the website or our services will be error-free or uninterrupted.
• We are not responsible for any damages arising from the use of our website, including loss of data or financial loss.

11. Privacy Policy

By using our services, you agree to the terms outlined in our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to Terms

We may update or modify these Terms at any time. Changes will take effect immediately upon posting. You are encouraged to review these Terms regularly to stay informed about any updates.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes related to these Terms will be subject to the jurisdiction of the courts in Abu Dhabi.

14. Contact Information

If you have any questions or concerns about our Terms & Conditions, please contact us:

• Email: support@lauraflowersandgift.com
• Phone: +971 56 110 0776
• Address: Al Khaladiya W9 Abu Dhabi

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By accessing our website and using our services, you confirm that you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Thank you for choosing Laura Flowers & Gift!