At Laura Flowers & Gift, we understand the importance of timely delivery for your special occasions. Our shipping policy is designed to provide clear and reliable information on how we process and deliver your orders across Abu Dhabi.

1. Delivery Areas

Currently, we offer delivery services exclusively within Abu Dhabi. Our services cover the following key areas:

• Al Khalidiya
• Mohammad Bin Zayed City
• Reem Island
• Other parts of Abu Dhabi

We are committed to ensuring prompt and efficient delivery to all locations within the city.

2. Delivery Timeframes

• Same-Day Delivery: We offer same-day delivery on all orders placed before 6 PM. To qualify for same-day delivery, the order must be placed and payment completed before the cutoff time.
• Next-Day Delivery: Orders placed after 6 PM will be delivered on the next available day, depending on product availability.
• Special Timing Requests: If you require delivery at a specific time or have any special requests, please contact us in advance. While we will do our best to accommodate your preferences, we cannot guarantee delivery at exact times.

3. Delivery Charges

• Free Delivery: We offer free delivery on orders over AED 500 within Abu Dhabi.
• Standard Delivery Fees: A standard delivery fee is charged on all orders below AED 500. The exact cost depends on the delivery location.

4. Packaging and Handling

We take great care in packaging our products to ensure they arrive in perfect condition. Flowers, plants, and gifts are carefully arranged and secured in high-quality materials to prevent damage during transit.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery. Our customer support team is also available to assist with tracking or any questions you may have.

6. Delivery Delays

While we strive to maintain timely delivery, please note that certain factors may cause delays, including:

• Weather conditions
• Incorrect address details
• Recipient unavailability
• Unforeseen logistical issues

If there are any delays beyond our control, we will notify you as soon as possible and work to resolve the issue promptly.

7. Failed Delivery

If the delivery attempt is unsuccessful due to:

• Incorrect or incomplete address
• Recipient not available
• Any other reason not related to our services

A re-delivery will be attempted, and additional fees may apply. We strongly recommend providing accurate delivery details and ensuring that the recipient is available to receive the order.

8. Contact Us for Delivery Inquiries

If you have any questions or special requests regarding delivery, feel free to contact our customer support team. We are here to ensure a smooth and satisfying delivery experience.

• Email: support@lauraflowersandgift.com
• Phone: +971 56 110 0776
• Address: Al Khaladiya W9 Abu Dhabi

At Laura Flowers & Gift, we are committed to providing an exceptional delivery service that enhances your experience with us. Thank you for choosing us for your floral and gifting needs.

Returns and Replacements

Currently, we offer delivery services exclusively within Abu Dhabi. Our services cover the following key areas:

• 1. Eligibility for Returns:
  • Returns are accepted within 24 hours of delivery.
  • The product must be in its original condition and packaging to qualify for a return.
  • Perishable items like fresh flowers are generally non-returnable unless they were damaged or defective upon receipt.
• 2. Conditions for Replacement:
  • Replacements are offered for items delivered in a damaged or incorrect state.
  • Requests must be supported with clear images of the product shared with our customer support team.

Refunds

• 1. Circumstances for Refunds:
  • Full refunds are provided in cases where the product is damaged, defective, or not as described.
  • Refunds may not be issued for:
    • Incorrect delivery information provided by the sender.
    • Missed deliveries due to recipient absence.
    • Product quality issues caused by improper handling after delivery.
• 2. Process and Timeframe:
  • Approved refunds will be processed within 5–7 business days through the original payment method.
  • For quality checks, the product must be returned and inspected before approval.

Cancellations

• Orders can be canceled up to 12 hours before the scheduled delivery time.
• Orders already prepared or dispatched may not be eligible for cancellation. In such cases, you can opt for rescheduling.

How to Initiate Returns or Refunds

• Contact our customer support team at support@lauraflowersandgift.com
• Provide proof of purchase and images of the product for review.
• Our team will notify you of the next steps after evaluating your request.

Policy Updates

• This policy is subject to changes and updates. Please review our website regularly for the latest version.

For more information, feel free to contact us at support@lauraflowersandgift.com or call our customer care at +971 56 110 0776.